Please Read This. It Constitutes Part Of Your Contract For Your Trip And Any Related Services. Please Call Us Immediately If You Have Any Questions
Please thoroughly review these terms and conditions of TheAdventureAvenue.com. The addressee of this notice will be the only recipient of this booking receipt and terms and conditions. It is the sole responsibility of the addressee to inform all other parties traveling, of the contents of these terms and conditions. The booking passenger, by accepting this receipt and making payment to TheAdventureAvenue.com, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services.
Passenger is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify TheAdventureAvenue.com immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger’s LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents.
Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passports, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases TheAdventureAvenue.com from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. TheAdventureAvenue.com recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements
Suggested reference materials for passport, visa, health requirements as well as travel advisories:
For US Citizens: http://travel.state.gov
US Center for Disease Control for required vaccinations: http://www.cdc.gov/travel
Visa information for US citizens: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html
(Examples of countries requiring Visas: Australia, Brazil, China, Egypt, India, Russia, & Turkey)
For Canadian citizens: http://www.ppt.gc.ca
*Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL at any time without notice.
TheAdventureAvenue.com accepts Visa, American Express, Discover, and MasterCard. TheAdventureAvenue.com holds reservations until “Deposit Due Date” indicated on your confirmation. If deposit/payment is not received by TheAdventureAvenue.com on or before the Deposit Due Date, reservations are automatically cancelled. Failure to make payments on a timely basis will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily hold TheAdventureAvenue.com harmless for cancellation of any booking for either late payment or declination of a credit card.
Prices and availability quoted by TheAdventureAvenue.com are not guaranteed until deposit is fully paid. Pricing and availability may change without notice. Passenger agrees that TheAdventureAvenue.com is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is TheAdventureAvenue.com responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledgethis right and agree to hold TheAdventureAvenue.com harmless for any actions or damages arising from Supplier pricing
TheAdventureAvenue.com reserves the right to charge Passenger(s) for any increase in taxes, fees or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharge.
The number of stars attributed to the hotels and other providers of accommodations quoted by TheAdventureAvenue.com correspond to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country. The comments we make in our descriptions are based on our knowledge of the establishments and the comments we have received from customers. TheAdventureAvenue.com makes no guarantee about the suitability or availability of accommodations, and if the particular accommodations sought are unavailable, we will do our best to reserve comparable accommodations, if possible. You would bear any additional costs, i.e. upgrades, etc. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases we will inform you as soon as we are aware of this necessity.
Policies regarding check-in and check-out of rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the relevant policies and times. TheAdventureAvenue.com is not responsible for any charges and damages resulting from your failure to timely check-in to or check-out of your room.
Policies regarding check-in and check-out of rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the relevant policies and times. TheAdventureAvenue.com is not responsible for any charges and damages resulting from your failure to timely check-in to or check-out of your room.
These depend on the meal plan chosen/applicable.
All-inclusive- This includes accommodation, breakfast, lunch, dinner and normal drinks (mineral water, fruit juice, sodas, wines, local alcohol). Some alcoholic drinks may not be included and will be billed separately.
Full board- This includes accommodation, breakfast, lunch and dinner, but no drinks.
Half board- This includes accommodation, breakfast and either dinner or lunch, but no drinks.
In the case of full board or half board, drinks are not included, unless specifically mentioned in the description. In some countries drinking water is not always available, and any bottles of drinking water bought are therefore at the customer’s expense. It is necessary to comply with all of the relevant rules, particularly with regard to the opening hours of the restaurant(s) or bar(s), and the places designated for the consumption of meals and drinks.
An activity may not be appropriate for all ages or for individuals with certain medical conditions. TheAdventureAvenue.com may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part.
An activity may not be appropriate for all ages or for individuals with certain medical conditions. TheAdventureAvenue.com may not be held liable in the event of an incident or accident which is due to a lack of vigilance on your part.
Particularly during the high season it is possible that the number of parasols, loungers, sports equipment, etc., is insufficient for the demand. The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question. You agree that TheAdventureAvenue.com is not liable for activities unavailable due to any of the reasons listed above.
The sports activities offered for collective participation is often organized by outside providers. Any travel costs related to such activities are at the customer’s expense. Similarly these activities may be withdrawn at the discretion of the organizer if there is insufficient demand. This will not give rise to any entitlement to compensation.
YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, TheAdventureAvenue.com SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY.
We ask parents travelling with infants to bring with them the appropriate food for their child, as they may not be able to find it at their destination. You may be asked to pay a charge, for example for provision of a cot and/or for heating baby food and drinks. You should request this when making your reservation, though we cannot confirm the availability of such services.
We ask pregnant or expectant women to comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.
If you have special needs or a disability you must call the provider of your accommodations ahead of time and verify that special needs can be met. TheAdventureAvenue.com makes no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. TheAdventureAvenue.com has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.
If you have special needs or a disability you must call the provider of your accommodations ahead of time and verify that special needs can be met. TheAdventureAvenue.com makes no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. TheAdventureAvenue.com has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.
All cancellations MUST be in writing and sent to TheAdventureAvenue.com by email to [email protected] Cancellations sent to any other address will not be processed. Upon making the booking, Passenger(s) hereby accept & acknowledge liability for all cancellation fees imposed by TheAdventureAvenue.com and the supplier. Cancellations are posted on the day that the complete cancellation documents are received by TheAdventureAvenue.com so long as they are received before 5:00 p.m. Pacific Time on a business day. All other cancellations will be posted on the next business day. Example: If a fax is received at 6pm on Saturday – when we are closed – it will NOT be processed until the following Monday morning. Your cancellation will be confirmed via email when processed.
Travel insurance protection is strongly recommended.
As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation. While we do offer coverage through certain carriers, we cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs. TheAdventureAvenue.com is limited to advising you of the need for such coverage.
By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation. If you HAVE purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection and your confirmation indicates declined. Failure to contact us will be considered waiver of travel protection.
We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim.
All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible for reviewing upon receipt of your travel protection policy. TheAdventureAvenue.com is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your particular travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with TheAdventureAvenue.com due to privacy laws (e.g. HIPAA - Health Insurance Portability and Accountability). Accordingly, you acknowledge that TheAdventureAvenue.com cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that TheAdventureAvenue.com has no control over the travel insurance provider or its coverage decisions, and as a result TheAdventureAvenue.com is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.
TheAdventureAvenue.com is simply an intermediary between the Suppliers and the public. TheAdventureAvenue.com does not own or operate any of, hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Passenger(s)’ trip. Passenger(s) acknowledge and agree that TheAdventureAvenue.com shall not be responsible for any loss, damage, delay, inconvenience or injury to Passenger(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than TheAdventureAvenue.com or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.
Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that TheAdventureAvenue.com is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. TheAdventureAvenue.com is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip.
TheAdventureAvenue.com recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to TheAdventureAvenue.com at the time of reservation upon initial booking so TheAdventureAvenue.com can contact the Suppliers to investigate amenities and/or special accommodations offered. Passenger is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Passenger be accompanied by a companion who is capable of, and responsible for, providing such assistance. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary. Passenger(s) acknowledge and agree that TheAdventureAvenue.com shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition.
While TheAdventureAvenue.com prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. Passenger(s) acknowledge and agree that TheAdventureAvenue.com shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall TheAdventureAvenue.com be liable for any accident which occurs at hotels, resorts, airplanes/airports, buses/ bus stations, trains/train stations, on-board a cruise ship, tenders, shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Passenger admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.
Without limitation, Passenger(s) assume the risk of, and agree that TheAdventureAvenue.com is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.
The Terms and Conditions may be amended or modified by TheAdventureAvenue.com at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time a booking was made by you.
Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with TheAdventureAvenue.com. Without this acceptance any order is subject to cancellation at any time.
The failure of TheAdventureAvenue.com to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. TheAdventureAvenue.com does not guarantee it will take action against all breaches of these Terms and Conditions.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Headings are for reference purposes only and do not limit the scope or extent of such section.
The Parties hereby agree that any and all disputes arising out of or relating to this Agreement shall be submitted to final binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association and shall be governed by the laws of the State of Texas. The Parties agree that the arbitration shall take place in Dallas County, Texas and will be conducted by a single mutually agreed upon arbitrator. The arbitrator shall permit both sides to conduct reasonable discovery, in her/his sole discretion, and shall render a written award. Payment of the cost of the arbitration, including the arbitrator’s fees and room rental, shall be split equally between the Parties. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
The Parties acknowledge and agree that this arbitration is their sole recourse and that they may not file a lawsuit against TheAdventureAvenue.com. If Passenger(s) fails to submit their claim to arbitration and instead files suit, TheAdventureAvenue.com shall be entitled to recover its attorney’s fees and other costs incurred in the enforcement of the terms of this Agreement, including costs incurred seeking referral to arbitration. Passenger(s) and TheAdventureAvenue.com agree that neither party shall be entitled to join or consolidate claims or arbitrate any claim as a representative or class action.
From start to finish, their team showed incredible dedication to making our trip absolutely perfect. The attention to detail was mind-blowing, and they listened carefully to our preferences to create a tailor-made experience"
Booking our adventure with The Adventure Avenue was a game-changer! From the moment we reached out to them.... "
